Ys Net has posted a new update on Shenmue 3’s Kickstarter page, revealing new details about the game’s refunds. According to the team, PC refunds will be only accepted during the game’s survey refund period. Moreover, this procedure may take up from 20 business days to 3 months.
As the team stated:
“Refund processing timing may vary depending on payment service and transaction status. It may take up to 20 business days to 3 months from the time the refund request is made until the refund transaction is completed.
We promise to proceed with refund request processing promptly and reliably, however, due to the fact that the campaign is now 4 years on, along with the complexity of the transactions and payment service system arrangements, we ask for your understanding that processing times may vary depending on individual transaction circumstances.”
As said, refund requests will be accepted only through the backer survey during the survey period. Therefore, we strongly suggest keeping an eye on your mailbox for the survey mail.
Ys Net claims that the survey period will be two weeks long. In mid-September, the team plans to send an email to all backers notifying them of their currently selected game version. Backers who wish to make a change may then follow the link to their survey in the mail to take the necessary action.
Last but not least, Shenmue 3’s trial will most probably go live in the second half of September. The trial version will feature a stand-alone act with objective that takes place in Bailu Village. The game will be playable for an estimated 1 hours, and will be replayable after the objective has been cleared. The trial will be available only to backers.