SOE Offers Refunds To Disappointed Buyers Over “H1Z1” Air Drops

Sony Online Entertainment’s new zombie survival MMO, H1Z1, has gotten off to a bit of a rough start. Releasing on Steam Early Access for $20 this week, H1Z1 has seen numerous server issues — rather visible to twitch viewers last night, myself included — but that in and of itself isn’t typically enough to cause a publisher to offer refunds. Especially in an early access title. No, what buyers seem most upset over is the announcement of air drops, which ask players to spend money on air dropped crates filled with supplies. Some of the game’s players perceive the mechanism as pay-to-win.

The air drop system calls in a plane that drops crates of supplies near the players who made the call but the supplies themselves can be picked up by other players. Supplies include guns and ammunition amongst other things, calling in one of these airdrops requires at least 50 players on a server and alerts all players on the server of its impending arrival. According to SOE the idea is to force confrontation between players in competition over these item drops. Needless to say, some players disagree with the concept or at least the execution.

Players aired their grievances with the game in a lot of different places but in a thread on the H1Z1 sub-reddit, where players were criticizing the air drop mechanic, SOE President John Smedley joined the discussion and announced plans to offer refunds to disappointed buyers. For those of whom are disappointed in the air drops but decide to stick it out with H1Z1, all is not lost; Smedley stated that SOE will be looking at making changes to the air drop system in response to the criticism from players.

Should you decide on a refund, know that the refunds are not through Steam, though SOE is working with Valve to allow self-refunds over the weekend. If you want to begin the refund process now you must send your request for a refund directly to SOE. If you wish to request a refund on H1Z1 and you made your purchase before 1/16 at 10:30AM PST then you need to send your request to this email or otherwise wait for the self-refunds to become available.

Thanks GameFront

28 thoughts on “SOE Offers Refunds To Disappointed Buyers Over “H1Z1” Air Drops”

  1. Yeah H1Z1 aka play to win.. so much for the none play to win model… Anyways….Speaking of future Disappointed Buyers…. lol this is not fake btw… DAT PRICE!

      1. I knew games sometimes have two diferent prices in euros (eur1 and eur2 regions and so), but didn’t know that happens also in dollars.

      1. Don’t call me son.. I am prolly older then you… And besides Nuuvem shows it for 89.99 so what you talking about?

        1. thats reales. its a brazilian website. not dollars. its not a steam key as i said. 35 bucks. 90 reales is 35 dollars. been buying from them since they came out a few years ago, theyre very good and trustworthy. you wont get the key till release date though.

        1. lel, I live in Brazil, here we use “,” instead of “.” xD
          The equivalent of this price would be around 40 US dollars. Nuuvem is 10 bucks cheaper but is R* Social Club only.

    1. Strange, it shows 39.99$ for me which is weird because all the other releases are 59.99$. Should I pre-order? Naah.

  2. I would agree that the air drops sound like pay to win to me. I’m wondering why SOE even needs to go the early access route. Are times that hard over there that they need to use a service geared toward indie studios ?

  3. REFUNDS ENDS MONDAY ( HERE’S AN EASY WAY TO GET A REFUND )

    If you want to get a refund through Steam for H1Z1, “Go to your Account Details >> Store Transactions and there will be a “Request a refund” underneath the total cost for H1Z1. Click that and it should refund the cost of the game into your steam wallet.”

  4. Its actually really hard to get ur air drop, takes like 5 mins to hit the ground and everyones there killing u, ive placed third twice in br got 2 air drops and havent gotten either of them. One got lost and I got killed at the other buy the horde of zombies that came out of it and the five players storming it.

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