Ubisoft keeps on digging. The company’s Head of Customer Relationship Center, Tara Johnson Reichley, has just announced that they will be banning people for simply submitting a support ticket. Yeap, you read that right. The company will ban you, and therefore prevent you from playing the games you’ve already purchased, if you simply submit a ticket for a specific title.
As Reichley publicly stated, Ubisoft does not plan to fix the online connectivity issues of Splinter Cell Blacklist. What this means is that you cannot play it online or in co-op anymore. Fair enough. After all, Splinter Cell Blacklist is a really old game. And, for what it’s worth, you can still play it offline. What’s not really cool, though, is banning your customers for simply submitting a support ticket for the game’s online issues.
Of course Reichley says that PC gamers will still be able to play their games in offline mode. However, most games are intentionally forcing you to be always online. And yes, that’s the case even for some of Ubisoft’s single-player games. And seriously now? Banning people for simply submitting support tickets?
Here is what Reichley had to say:
“Any support tickets submitted regarding this issue in the future will be met with a 7 day ban. During this period, you will be unable to make purchases through the Ubisoft store, log in to Ubisoft websites, log in to your Ubisoft account or play through the Ubisoft Connect client. However, you may still play offline. Customer support will not be able to lift this ban.
Further offenses will be met with a permanent ban.
In addition, any users found to be intentionally using an earlier version of Ubisoft Connect or Uplay launchers in order to workaround the issue will be banned. Older versions of Ubisoft Connect are no longer secure, and continuing to make use of them could result in security breaches to your Ubisoft account or Ubisoft as a whole.”
Let me repeat what I said. Ubisoft will ban you and prevent you from playing the games you’ve purchased if you simply submit a ticket for one game. This is truly outrageous. This is laughable. And this is why most people hate services like Origin and UPLAY.
Funnily enough, this move is encouraging PC gamers to simply pirate the company’s games. I mean, at least you will be able to play the games you’ve pirated if Ubisoft, one day, bans you.
Well done Ubisoft. No seriously, well done!
UPDATE:
Ubisoft has deleted this thread, claiming that the post had been written by a user impersonating a Ubisoft employee, and not a member of the support staff. However, this sounds too convenient after the initial backlash. The reason I’m saying this is because this topic was stickied at the top. Not only that, but the reply function was also disabled. The only ones that can do these things are admins and moderators (or users that have these privileges). You cannot simply create a new account and sticky a topic.
Below you can find the official statement.
“Unfortunately, a forum user impersonated one of our employees to spread false information about our customer support policies. The post has been taken down, the user has been banned, and our customer support services are operating normally. We apologize for any confusion this caused.”
John is the founder and Editor in Chief at DSOGaming. He is a PC gaming fan and highly supports the modding and indie communities. Before creating DSOGaming, John worked on numerous gaming websites. While he is a die-hard PC gamer, his gaming roots can be found on consoles. John loved – and still does – the 16-bit consoles, and considers SNES to be one of the best consoles. Still, the PC platform won him over consoles. That was mainly due to 3DFX and its iconic dedicated 3D accelerator graphics card, Voodoo 2. John has also written a higher degree thesis on the “The Evolution of PC graphics cards.”
Contact: Email
Careful John,they will report you to Pakistani authorities for making news from this…
hey come up with your own catchphrases.
Ubisoft… Ohh Ubisoft… Why are you still here?
because people love them a Generic Ubisoft Open World Game. Chase the marker, clear up the map, gather some junk, climb the tower, ah I just came.
I don’t blame Ubisoft. I blame the idiots that support them.
Amen brother
I blame both.
I don’t blame Ubisoft. I blame the idiots that support them.
Lolwot
These companies keep falling, don’t they…
not really, their revenue is only increasing each year, their growth is very healthy and it’s nowhere close to where it can get yet.
their stock is getting cheaper and cheaper thanks to reactionary teenagers. I’m going to buy shet laod of their shares at a good level.
And they said buy ubisoft games on uplay
“In addition, any users found to be intentionally using an earlier
version of Ubisoft Connect or Uplay launchers in order to workaround the
issue will be banned. Older versions of Ubisoft Connect are no longer
secure, and continuing to make use of them could result in security
breaches to your Ubisoft account or Ubisoft as a whole.” bruhhh hahahahahaha
I wouldn’t be surprised if that was real.
Suckisoft.
Ubisoft Support hard at work
https://uploads.disquscdn.com/images/30bbc114820e8af8554cf23866678281dbc749062312a7ea988291dc0eca0dc3.png
“if you bother us with the fact you cant play the game you bought we gonna ban you and you wont be able to buy more online only games from our shop and give us your money like a stupid fck you are because you are wasting our time.”
“In addition if you use any workarounds or mods to fix this issue we will ban you”
Remember when i said that any game you buy from ubisoft has denuvo and they never remove it, so in the future you dont know what will happen and maybe denuvo does not work well on new hardware or denuvo authentication servers might go down? Well imagine if they shut down the servers for one of their online only game? Or if that happens in one of their games where the dlc you bought is stored online and you can no longer access the dlc. Or if they stopped selling the game like splinter cell pandora tomorrow?
Anyone who buys a ubisoft game at this point, you are wasting your money to play the latest iteration of the game you played a few months ago….TWICE.
But hey at least they are more “inclusive” and “diverse” now.
It’s pathetic if they’re trying to hide this.
Amazing company! Nope, never buying anything even the actually good
older games (I’ll pirate them if I want to play). Piece of sht,
motherfxkers!
You hoo
Yoo hoo
Continue to send tickets to see if its true.
I’d be pissed if any company you submited a ticket regarding one of their games will ban you.
Just spam them with tickets.
I’m sorry – but you are calling for people to distract woke ubisoft execs, who support ethnical, cultural and gender diversity, from raping their female employees. This is a banable offense.
Lmao, what a trash company ffs.
Nah this is genuine, someone in their support team must have been triggered over the fact you were raising a ticket for a game that supports a while male lead.
Try to write “Sup ni**az” next time, they will go apesh*t on ya.
Notice how the latest Call of Duty FORCES you to start out as a male or female person of color???? It’s just damn angering that you have to earn the right to play as my own identity.
now they’re paying the price.
I didn’t notice it because i woudn’t pirate hundreds of gygabytes even if i could.
So what about all the people that COD forces to play as White dude and according to you, “angering them by not allowing them to play as their own identity”, for the LAST 15 YEARS!.. think about what you’re saying before you type, you’ll find that both sides have been wronged and it’s highly pathetic for you to claim victim on such an incident. Let’s not be hypocritical here. With that said, I’m a black man the have been playing white characters for years and it never bothered me once, do I think you should suck it up? No! But do I think you have a ground to stand on, DEFINITELY NOT!.. How about you stop playing that sh*t pile of an excuse for a game called COD!..
HONESTLY man, I just wanted you to hear how rediculous you sound. But I doubt you will see it like that. This is what these bat sh*t leftists have been talking about, you are clueless to the cause and complacent until it hits your doorstep. If there is any offense here, that would be it.
Nice attack there. Totally baseless, actually. They could have made black and white characters ALL ALONG. But you took what I said the WRONG WAY, of course. P.S., you want me to “such it up”?!?
What if I was to tell you that they never ever wanted “diversity” in games or any form of medium unless they could benefit from it in a large way? Well that is why they could’ve made whatever colors all along but the truth is white people would’ve never wanted to play as a negro or anything else. Yes that too was conditioning, because I’m sure if you put whatever color character infront of a white kid or any kid for that matter they wouldn’t care. But the truth is racism/bias/hate exists but nowadays the term has been so overused that you are no longer able to call out blatant racist crap. Have I ever been affected by these things? NO, because I never cared. But I’m not the only one in this world, we are many. No one is attacking you, I just don’t agree with your whining and it’s highly flawed. But I show you straight facts and you claim that it’s baseless, with no rebuttal. Well I guess this is where our train stops. Good luck dude.
I wouldn’t care myself but we are living in a world where Star Wars Squadrons happened. An obscure game, sure, but is it one junky woke propaganda. Most of the characters are “diverse female”. Both Rebels and Empire are being run by “diverse female characters”, while those few males are relegated to lowest duties. And the only somewhat competent male working for the Empire is asian and GAY. Yes – that’s right. An Empire that is basically Space N*zi Germany is more diverse than Rebels.
White male being at the very bottom of the list during character creation is the least of its issues.
Having this stuff in games being so on the nose simply detracts from them and I get why people are auto-triggered by the smallest offenses.
my own identity
Since when does “identity” matter in video games? I’ve played happily for years as Colonel John R. Blade, Lara Croft, Rynn, Corvus, and Thrall. I don’t even mind maze running as a little, yellow, dot-eating disk or a blue-faced, subterranean exterminator. If it fits the story, then it’s fine. (Allowing character customization as in Morrowind is great for those who want it.)
The real problem is the recent trend of imposing Identity Politics on the player. Attempting to normalize race mongering, gender dysphoria, paraphilia, and other mental illnesses on the public is depraved and destructive and must end.
That’s the word that drove me nuts dude, “my own identity”. Homeboy doesn’t see the hypocrisy and the irony here. I’m glad you realize and are unbiased to this cause. Because I find a lot of people are happily being upset about a lie instead of basking in the truth. Perfect example is when they say he’s a she when we all know he’s a he. So many get worked up over that, imagine getting worked up over the truth that you already know. I find that to be an utter waste of time. But I think we’ve all gotten too caught up into this madness and like you said, it has gots to stop.
They locked a 68 page thread regarding Far Cry 6 blurry textures, essentially silencing people from reporting their issues and providing potential fixes. Disgusting!
couldn’t let it reach 69.
Is just a reminder they used to do OKish games when they were not handled by a bunch of insanes.
That splinter cell game was the beggining of the end for that pos company, all “AAA” they have put out ever since is mediocre garbage overshadowed by their own “indie” made games.
Jubisoft just juing their thing, in an obvious way rather than the- by way of deception- MO which is much more effective and widely used by the rest of them. The big AAA games are mostly garbage now and with all the games it’s easy to find indie or small studios with decent offerings that are cheaper, no need for the big guys really.
Banning people for reporting bugs. rofl
If you still buy their shat, you deserve this and more.
How low they can go ? Like WTF is this.
Why are you blaming whites…sorry, Jews again?
I blame it on crazy a*s rich liberals trying to push some sh*t. over half of them act like commie radicals.
Exactly, these people don’t see the okie doke. They are doing all this to turn you against each other and it’s working quite well.
Ubisoft doing ubisoft things. They never learn, do they?
Shame on you for abandoning piracy in the first place…
Haven’t touched an Ubi game in years now, and it simply baffles me how anyone still does. Not only are their games absolute garbage, but this company is the very definition of corporate cancer.
Ridicolous!
“Ubisoft… will ban you”
“Head of Customer Relationship Center, Tara Johnson Reichley”
How very appropriate!
Plus they delisted Driver San Francisco
In chinada and other country, Ubiwoketard are largely funded by the state so they can do this kind of action without too many financial impact.
getting pretty sick of ubisoft games anyway its the same old sh*t on every title
What an utterly sh*t company
And there are still morons out there who want to trust these companies with the keys to the vault, with going 100% digital.
I mean….. I have no words for what degree of brain damage you must suffer from, if you still want a digital future.
Ubiwoke is full of tax payer.
I have had little respect for Ubisoft since the CEO claimed that 95% of PC Gamers were pirates in 2012. That may even be true but UBisoft makes hundreds of millions of dollars from PC Gamers every year.
This is a new low for Ubisoft though. They are a turd pile company. If you buy a game from them then you support them.
If any has, in fact, received a ban notification as a result of sending in a support ticket, they should post it here to verify the story.
An 8 year old game having online issues?
I think the backlash was more about Ubisoft threatening to ban members for 7 days just because they filed a Support Ticket and not because they would no longer support the game.. That would effectively prevent members from playing the games that they paid for that required always online.
That is not acceptable.They could simply ignore the Support Tickets and I don’t believe their story that it was someone impersonating a Ubisoft employee.
This article is full of sh*t.
Here’s a waybackmachine link showing a snapshot from the 24th which Cleary shows that the post was made by a new user and that replies weren’t locked. I guess people will do anything for clicks
Splinter Cell Blacklist is a trash game that completely misses the point of the series. And being better than Conviction means jack. Saying that – it doesn’t make Ubisoft any less trash.