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Epic Games Store has updated its policy, now allowing self-service “refunds” and other features to gamers

Written by Metal Messiah

Epic Games Store recently updated its policy on their storefront and now features a self-service ‘refund” policy for gamers. Epic has also changed how the “ownership authorization” works for games bought on EGS.

When it comes to self-service refunds, this is what EGS had to say:

” We’ve recently enabled the ability to self-refund qualifying purchases online by yourself. When you sign into your account on the Epic Games website, click the “Account” dropdown in the top right corner of the webpage, go to the “Transactions” tab and click the game title. If the game is eligible for a self-service refund, please click the “Refund” option to initiate the refund process.

All games are eligible for a refund within 14 days of purchase for any reason. However, you must not have played more than 2 hours.

You will not be eligible for games from which you have been banned or for which you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy “. 

There are two conditions to met though. First, you need to ask for a refund within 14 days of purchasing any game, and , you also need to have played less than two hours to receive a refund.  This refund policy seems identical to Steam, though Epic Games can revoke a gamer’s eligibility for refunds if they are found to be abusing their refund policy.

They have also made changes the way the Epic Games launcher now checks for the “ownership” of games.

According to EPIC, “This now occurs earlier in the launch process so players are informed if their account does not own an installed title that is being launched. If ownership does not pass this authorization check Error Code: LS-0021 will display the following“.

” This account does not have ownership of [game title]. If you wish to play this game, please purchase it in the store or log in with an account that does have ownership.” 

Apart from this, EGS is partnering with third-party digital sales platforms such as “Fanatical”, “Green Man Gaming”, and “Genba Digital” to offer keyless purchases for Epic Games Store titles.  A new “bandwidth management” system has also been implemented. This will help gamers who have limited bandwidth availability. This allows for “download throttling“.

Lastly, the Epic Games Store now offers support for five more currencies: CAD, AUD, SEK, DKK, and NOK.  EGS announced that “Achievements” and “Mod Marketplace” are also coming soon to the platform.  My guess is that gamers can now browse and install user as well as developer made “Mods” for the games which they own.

You can read more details on EGS’s website.