Written by Metal Messiah
Epic Games Store recently updated its policy on their storefront and now features a self-service ‘refund” policy for gamers. Epic has also changed how the “ownership authorization” works for games bought on EGS.
When it comes to self-service refunds, this is what EGS had to say:
” We’ve recently enabled the ability to self-refund qualifying purchases online by yourself. When you sign into your account on the Epic Games website, click the “Account” dropdown in the top right corner of the webpage, go to the “Transactions” tab and click the game title. If the game is eligible for a self-service refund, please click the “Refund” option to initiate the refund process.
All games are eligible for a refund within 14 days of purchase for any reason. However, you must not have played more than 2 hours.
You will not be eligible for games from which you have been banned or for which you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy “.
There are two conditions to met though. First, you need to ask for a refund within 14 days of purchasing any game, and , you also need to have played less than two hours to receive a refund. This refund policy seems identical to Steam, though Epic Games can revoke a gamer’s eligibility for refunds if they are found to be abusing their refund policy.
They have also made changes the way the Epic Games launcher now checks for the “ownership” of games.
According to EPIC, “This now occurs earlier in the launch process so players are informed if their account does not own an installed title that is being launched. If ownership does not pass this authorization check Error Code: LS-0021 will display the following“.
” This account does not have ownership of [game title]. If you wish to play this game, please purchase it in the store or log in with an account that does have ownership.”
Apart from this, EGS is partnering with third-party digital sales platforms such as “Fanatical”, “Green Man Gaming”, and “Genba Digital” to offer keyless purchases for Epic Games Store titles. A new “bandwidth management” system has also been implemented. This will help gamers who have limited bandwidth availability. This allows for “download throttling“.
Lastly, the Epic Games Store now offers support for five more currencies: CAD, AUD, SEK, DKK, and NOK. EGS announced that “Achievements” and “Mod Marketplace” are also coming soon to the platform. My guess is that gamers can now browse and install user as well as developer made “Mods” for the games which they own.
You can read more details on EGS’s website.
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It only took them a year and a half to eventually reach Steam’s level of policy…
i wouldnt say thats quick nor slow
What ? That is slow as f. Since it’s just a copy paste version of what Steam already offers for about 5 years now, it took them more than a year to implement.
So it took Steam from 2003 to 2015, but Epic is slow for coming in at under two years?
Newell was breaking new ground back in the mid 2000s. That’s not the case today for any new gaming store.
that’s not how it works…
It’s not like you can copy and paste code. You still have to spend the time developing it for your system.
eh does battle net offer refunds? or uplay? IMO its an alright time frame
Uhmmm epic client have been available for about 7 years.
It was used to distribute the engine in the first place, then they added their own F2P games to it.
Exactly !
I’ve been aware, but I was more on about the current store as it is.
How long did it take Steam though? They didn’t have refunds for what, over a decade? Longer?
The difference is these are pretty standard features for most any digital store today and have been for a while.
And now Epic has it, and they did it faster than anyone else. Why is that not appreciable in your eyes? You can come out the gate with everything. No one has nor ever will.
They did it because they had to?. I’m sorry but sodding speed for catching up late isn’t clap worthy.
I would expect a billionaire CEO to do actual decent R&D to make it so their store isn’t so bare-bones, for a start.
Personally, I like the simple layout of the store. If I go there it is to get a game, and nothing else. It’s faster, easier, and just more enjoyable to navigate. Steam is a cluttered mess.
That’s good for you mate, but Steam isn’t a cluttered mess to me, nor is GoG Galaxy either, and I prefer those two over the bare bones and buggy mess that is EGS.
That only just recently installed seatbelts..
What bugs are on Epic? I’m yet to run into one.
And that’s absolutely fine. Definitely go with what you like. Honestly, I mostly use steam myself. I own hundreds of games there. But, at the same time epic has been more than fine for my needs. I just want to get into the game. I really don’t need much else.
They did? That’s news since these are features most of the newer launchers start off with and Epic is still missing features most other storefronts have as standard. It’s different when you have a storefront 10 years ago when standard features like shopping cart or reviews or a slew of other features were not a thing. But when you launch a storefront missing standard features of TODAY when you have the kind of resources Epic has, it’s hard to justify.
Epic really doesn’t need a shopping cart at this point. It’s so fast and simple that there really isn’t a reason to use one. The free games for example are a single click. A cart would literally be slower.
What else are they missing? Anything valid?
Is it though? Are any of these features anything that’s actually needed? Not really. Real reviews are out there. Everything is social these days (it’s nice to not have social integrations in a store for once). A cart isn’t needed when a store is new and most of the games are free anyone. It’s one click, so a cart would actually add steps to checking out.
Come on man, so you’re telling me all these features that are missing that people are asking for aren’t really needed? Dude, that is to the extreme side of being an apologist. These are useful tools that people want. I get that your a fan, but don’t ignore the shortcomings.
That’s exactly what I’m saying. Aside from message boards, where the loudest and winiest live, I see no one bringing it up. I would have never noticed if I didn’t see comments from people, here in particular, complaining about it.
That’s not what an apologist is.
I’m simply saying, whatever is missing, it’s not a concern of mine for sure. I don’t need them.
Reviews would be nice, but that’s about the only thing I see missing. With the way people review bomb everything anymore even that isn’t very useful.
You’re kidding, right? What kind of a nonsensical comparison is that?
Uh…a completely relevant one?
Time store A took to add feature vs Time store B took to add feature.
What’s wrong with it? The fact that it points out information that doesn’t fit your bias?
No, the fact that it uses faulty logic completely divorced from reality. You’re comparing a store that was breaking ground and first to figure things out to one that has the benefit of experience of all the other stores that came before it. You dont get to figure out how seat-belts work if you’re just starting to sell cars now. Nevermind the fact that Steam was starting out long ago, when different laws and regulations applied.
Right, so Epic should just install seatbels later on, but because some other company didn’t do it instantly, it means everyone after them can just get away with that, right?.
We’re not talking about safety devices. We’re talking about niche features that aren’t even actually NEEDED for the experience they’re building.
Their focus is simplicity, at least at the moment. There is literally no feature that Steam has that I’m looking for on Epic. Being someone who uses them both, I know this from first hand experience.
“niche features”.
oooooh boy, we’re in for one of those rides.
I never had any issues with Epic Games Store’s previous refund policy because I never bought anything from there and still won’t.
Haha, I like the way you worded everything. The suspense, until the revelation at the end. ?
EGS is also now offering partial refunds automatically if you recently bought a game that just went on sale, well done Epic.
Nice try Sweeney
“A new “bandwidth management” system has also been implemented”
It’s called a bit torrent client.
https://uploads.disquscdn.com/images/2dea8bf90de5f6e93daec405b05ed55267a75861a6975167621aa27d96111c5b.png
Sweeney himself is a pirate, lol.
OK, I’m out. You’ve obviously been paid by Epic, why not come clean? F*K YOU AND THIS SITE.
lmao
Tinfoil is on sale at the dollar store.
did your mom scold you in morning, hun ? you are not entitled to visit this site, so why can’t u just F**off. You won’t be missed.
I don’t like this idea of EGS starting up an all paid for mod store. It’s bad enough bethesda still went with their idea, even after the crap that went down with it on Steam. Last thing I want is two big fish trying to make paying for mods as being commonplace.
Most modders do this for fun and to better benefit gaming as a whole, not solely for making money.
It’s nice that they’re adding features, as they should, but I’m still not using EGS.
You would have to be dumb enough to spend money in the first place.
Epic, make piracy great again.