Ys Net has posted a new update on Shenmue 3’s Kickstarter page, revealing new details about the game’s refunds. According to the team, PC refunds will be only accepted during the game’s survey refund period. Moreover, this procedure may take up from 20 business days to 3 months.
As the team stated:
“Refund processing timing may vary depending on payment service and transaction status. It may take up to 20 business days to 3 months from the time the refund request is made until the refund transaction is completed.
We promise to proceed with refund request processing promptly and reliably, however, due to the fact that the campaign is now 4 years on, along with the complexity of the transactions and payment service system arrangements, we ask for your understanding that processing times may vary depending on individual transaction circumstances.”
As said, refund requests will be accepted only through the backer survey during the survey period. Therefore, we strongly suggest keeping an eye on your mailbox for the survey mail.
Ys Net claims that the survey period will be two weeks long. In mid-September, the team plans to send an email to all backers notifying them of their currently selected game version. Backers who wish to make a change may then follow the link to their survey in the mail to take the necessary action.
Last but not least, Shenmue 3’s trial will most probably go live in the second half of September. The trial version will feature a stand-alone act with objective that takes place in Bailu Village. The game will be playable for an estimated 1 hours, and will be replayable after the objective has been cleared. The trial will be available only to backers.
John is the founder and Editor in Chief at DSOGaming. He is a PC gaming fan and highly supports the modding and indie communities. Before creating DSOGaming, John worked on numerous gaming websites. While he is a die-hard PC gamer, his gaming roots can be found on consoles. John loved – and still does – the 16-bit consoles, and considers SNES to be one of the best consoles. Still, the PC platform won him over consoles. That was mainly due to 3DFX and its iconic dedicated 3D accelerator graphics card, Voodoo 2. John has also written a higher degree thesis on the “The Evolution of PC graphics cards.”
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Fair enough.
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hello fernando. im also autistic. we should definitely be friends.
You’re Priceless Man ???
https://i.ytimg.com/vi/DCsMghNioL8/maxresdefault.jpg
LMAO !!
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Haha you got him. You got the Robo-Fernando ??? PERFECT!
Shenmue 3 kick starter:Dissaster.
Good at least i will get my money back from those asswipes.
And will download the game from skidrow codex store because epic paid for my copy anyway.
utorrent have way more features than epic store does anyways.
Must be bricks posting.
They shouldn’t have cucked. Makes them look like there in the wrong. It was a kikestarter game, details aren’t final neither should distribution.
Go fuq your mother. You epic shill!
When you have to release an update exclusively about clarifying how refunding your game works, you know you’ve f*ked up
>”We promise to proceed with refund request processing promptly”
>”may take up to… 3 months”
#Epicfail
Of course it will. Have to make the process of a refund in 2019, as long, drawn out, and inconvenient as possible. You know, “free market” and all that.
Don’t dare lay any accountability and regulation on companies. That’s blasphemous to even think about.
Chinese money only moves fast in one direction I suppose. Takes mere days to snatch up an EpicFail exclusive, but up to 3 months to refund broken promises.
Wow, amazing. ??? Very good point.
I wonder if it took up to 20 business days to 3 months from the time the money was given by a backer, for the devs to get the money ???
More anti-consumer BS connected with Epic. I’ll grab the free version rather than support this nonsense.
Epic, make piracy great again.
Pieces of rotten trash